Refund policy

Return, Refund & Warranty Policy

Mohamed Abubakar Office Equip. TR

We deal in used and refurbished copiers and printers, and every machine is tested before delivery to ensure proper working condition.

Return Policy

We have a 3-day return policy, which means you have 3 days after receiving your item to request a return.

Eligibility for Returns

To be eligible:

  • Item must be in the same condition as received

  • No internal opening, repair, or tampering

  • Must include all parts and accessories

  • Must have valid proof of purchase (invoice)

⚠️ Returns will not be accepted for:

  • Change of mind

  • Improper installation or misuse

  • Electrical damage due to voltage issues

Return Process

To request a return:

Provide:

  • Invoice copy

  • Clear video/photo proof of the issue

⚠️ Important Condition:

  • All return requests must be approved before sending the item

  • Items sent without approval will not be accepted

Return Method (VERY IMPORTANT)

  • Returns must be made at our physical store in Sharjah, OR

  • Customer must bear all delivery and return shipping charges

We do not provide free pickup services.

Warranty Policy

We provide a limited warranty on selected machines.

Warranty Coverage

  • Warranty period: 7 / 15 / 30 days (as mentioned on invoice)

  • Applies only to working machines

What is Covered

✔ Internal hardware faults
✔ Mechanical issues under normal use

What is NOT Covered

❌ Toner, drum, cartridges, and consumables
❌ Physical damage (drop, water, fire)
❌ Voltage fluctuation or electrical misuse
❌ Unauthorized repair or opening
❌ Normal wear and tear

Warranty Claim Process

To claim warranty:

  1. Contact us with:

    • Invoice

    • Video/photo proof

  2. Bring the machine to our physical store, OR

  3. Ship it at your own cost

⚠️ Important Condition:

  • Customer must bear delivery and return shipping charges for all warranty claims

Warranty Resolution

After inspection, we will:

  • Repair the machine free of cost, OR

  • Replace faulty parts, OR

  • Replace machine (if applicable)

⚠️ Refunds are not applicable under warranty unless issue is not resolvable.

Shipping Costs

  • Original shipping charges are non-refundable

  • Return and warranty shipping costs are customer’s responsibility

Refund Policy

If a return is approved:

  • Refund will be processed within 5–7 business days

  • Refund will be issued to the original payment method

Banks may take additional time to process.

Inspection on Delivery

Customers must inspect items immediately upon receiving.

If there is:

  • Damage

  • Wrong item

  • Major issue

Report within 24 hours with proof, otherwise claim may not be accepted.

Non-Returnable Items

  • “As-is” or parts machines

  • Used consumables

  • Discounted or clearance items

Contact Information

Mohamed Abubakar Office Equip. TR
Industrial Area 06, Sharjah, UAE
📞 +971 555 97 3627
📧 business.abubakaroffice@gmail.com